Like shoddy repair or maintenance work, defective products can be a hazard as well as an inconvenience. Write promptly to request a credit, refund, or replacement item. Include the model number of the item and details of when and where you purchased it. If you spoke with anyone in the company about the item, mention their names in your letter and the outcome of your conversation.
Below is a defective product complaint letter:
March 11, 2013
Ms. Louise Pinkowicz
Midwest Merchandise, Inc.
P.O. Box 6197
Sioux Falls, SD 57117
Dear Ms. Pinkowicz:
On February 20, I purchased a Randix AM/FM clock radio and cassette player, manufacturer’s number #RWC650, at the Midwest Merchandise store, 1242 Northwest Highway, in Hastings, South Dakota. I paid $110.23 for the radio, as shown on the enclosed copy of the receipt.
The radio worked well for two weeks and then quit for no apparent reason. Also, the volume on the cassette player kept going loud and soft.
The warranty on the radio states that if the radio is defective for any reason, I can return it and get a replacement within 60 days of purchase. I talked to Ms. Wiloma Esterhaus at the Midwest store where I bought the radio, and she told me I had to mail the item to you to get my replacement.
I am enclosing the broken radio in this package; please send me a new radio of the same model. Thank you for your assistance.
Peter Y. Wei
894 Westchester Rd.
Hastings, SD 57224